Bigpond email

Bigpond email won’t send messages from ‘iPhone’ due to relaying the order

One of the issues faced by customers is not being able to send messages through their iPhones. 

Bigpond is an email service company worldwide that is generally used for personal account creation.  Telstra owns the Bigpond Webmail services. Recently there have been many issues in context with Bigpond email services. Due to several reasons, customers have been facing issues with their emails. 

One of the issues faced by customers is not being able to send messages through their iPhones. 

The issue- 

If you are facing issues with sending email from your bigpond account check what notifications you are getting as it displays error on your screen Majorly it will show up – ‘The recipient “recipient-email-address” was rejected by the server because it does not allow relaying.

If you receive such notification foremost thing to do would be, contacting the support system. However, even if you are not able to get in touch with them you can follow these steps to resolve the issue. 

  • If your support system is not able to resolve your issues as in such cases they ae hardly able to help. You can actually check your bigpond email setup to assure that there are no issues in your account. 
  • Check your connection server that you have access to the connection properly. 
  • Check whether your bigpond email account is installed as POP account or using a non-telstra internet connection. Change it to IMAP in such case in order to smooth running of your email service. 
  • Remove and re-install the IMAP account and check your general settings.
  • Try setting up account on other device  or computer, if it’s working fine there that means the device you have been using up till now is at fault. 
  • Check whether there was earlier a Device Management profile in the General area of Settings was set up which is not in notice of you. Delete the profile required that you identify the apps that were using that profile and delete them. Delete Outlook, and a security app called MobileIron, then deleted the Device Management profile from Settings.

‘Reset’ the iPhone’s Settings – from Settings -> General -> Reset -> Reset All Settings. The reset would remove whatever ‘stray’ device management settings had been left behind and allowed the Mail app to again send emails from her Bigpond account.

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